Warranty Policy

At Luxoray, we stand behind the quality and reliability of our garage equipment and tools. This Warranty Policy outlines the terms and conditions for coverage related to manufacturing defects and workmanship issues under normal use.

1. Warranty Coverage

  • Covers manufacturing defects and workmanship issues for products purchased directly from Luxoray.
  • The warranty period is stated on the product packaging or in the product manual.
  • Applies only to the original purchaser and is non-transferable.

🚨 This warranty does not cover accidental damage or improper use.

2. Warranty Exclusions

This warranty does not cover:
❌ Misuse, improper installation, or unauthorized modifications
❌ Normal wear and tear (e.g., surface scratches, discoloration, general aging)
❌ Damage due to accidents, neglect, abuse, or environmental conditions
❌ Consumable items (e.g., filters, replacement parts) unless explicitly stated otherwise

🚨 Any unauthorized modifications will void the warranty.

3. How to File a Warranty Claim

To initiate a warranty claim, follow these steps:

📧 Contact Us: support@luxoray.shop
📞 Call Us: +1 (888) 684 5869

Provide the following details:

✔ Proof of Purchase – Receipt or order confirmation
✔ Issue Description – A detailed explanation of the problem
✔ Photos or Videos – Visual evidence for verification

🔍 Claim Evaluation:

  • Our team will review your claim and provide next steps.
  • If approved, we will offer a repair, replacement, or refund, at our discretion.

🚨 Incomplete claims may delay processing.

4. Repair & Replacement Terms

  • Luxoray determines whether a product is eligible for repair or replacement.
  • Replacements may be new or refurbished but will meet original product specifications.
  • Replacement products continue under the original warranty period.

5. Shipping Costs for Warranty Claims

📦 Customer Responsibility: Return shipping costs for warranty evaluation.
🚚 Company Coverage: If the claim is approved, we will cover shipping costs for the repaired or replacement product.

🚨 Unauthorized returns will not be accepted.

6. Limitation of Liability

This warranty is limited to repair or replacement of the defective product.

Luxoray is not responsible for:
❌ Incidental, indirect, or consequential damages
❌ Lost profits, property damage, or personal injury resulting from product use

🚨 Your use of the product is at your own risk.

Contact Us