Billing Terms Policy

At Luxoray, we are committed to providing a secure, transparent, and efficient billing process for our customers. This policy outlines our payment methods, billing procedures, and dispute resolution process.

1. Accepted Payment Methods

We offer multiple convenient payment options, including:

✔ Credit & Debit Cards – Visa, Mastercard, American Express, Discover, Diners Club
✔ Digital Wallets – Shop Pay, Google Pay, Apple Pay, Meta Pay
✔ Other Payment Options – PayPal

Payment Requirements

  • Full payment is required at the time of purchase, unless otherwise specified.
  • All transactions are processed in USD, unless another currency is selected at checkout.

2. Invoicing & Billing

📧 Electronic Invoice – Upon completing a transaction, you will receive an invoice via email, which includes:
✔ An itemized list of purchased products/services
✔ The total amount charged
✔ The selected payment method
✔ A transaction reference ID

🚨 Billing Discrepancies

  • Any billing errors must be reported within 7 business days of receiving the invoice.
  • We will investigate and resolve reported issues promptly.

3. Refunds & Disputes

🚨 Refund Policy

  • Refunds follow our Refund Policy. Please refer to that policy for eligibility and processing times.

📌 Billing Disputes

  • If you have concerns about a charge, contact us within 7 business days at:
    📧 Email: support@luxoray.shop
    📞 Phone: +1 (888) 684 5869
  • We aim to resolve disputes within 10 business days.

⚠️ Chargebacks

  • Before initiating a chargeback, please contact us directly for resolution.
  • Unauthorized chargebacks may result in account suspension or further investigation.

4. Security & Data Protection

  • Payments are processed securely using industry-standard encryption.
  • Credit/debit card details are never stored on our servers.
  • For more details, refer to our Payments & Security Policy.

5. Updates to Billing Terms

We reserve the right to modify or update these billing terms when necessary.

  • Updates will be posted on our website.
  • Continued use of our services after updates means you accept the revised terms.

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