Exchange Policy

Your satisfaction is our priority at Luxoray. If you’re not fully happy with your purchase, we offer returns and exchanges under the following guidelines.

Who Can Return or Exchange?

  • Condition: Items must be unused, in their original packaging, with all tags intact.
  • Timeframe: Requests must be submitted within 14 days of receiving your order.
  • Exclusions: We do not accept returns or exchanges on custom-made items or gift cards.

How to Start a Return or Exchange

To begin the process, contact us via:
📧 Email: support@garagegearco.com
📌 Website Contact Form

Include the following details in your request:
✔ Order number
✔ Item(s) for return or exchange
✔ Reason for return
✔ Preferred resolution – refund or replacement

Once approved, we’ll provide a pre-paid shipping label for your return. All returns must be sent by mail.

Processing Refunds & Exchanges

  • Refunds: Processed immediately after we receive and inspect the item. Refunds typically reflect in your account within 1 business day (bank processing times may vary).
  • Exchanges: Once the returned item is received, the replacement will be shipped at no extra cost. A confirmation email with tracking details will be sent.

Cancelling an Order

If your order hasn’t shipped yet, you may request a cancellation by contacting us at:
📧 Email: support@garagegearco.com

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